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MCP server for Jitbit Helpdesk — search and read support tickets from AI assistants
MCP server for Jitbit Helpdesk — search and read support tickets from AI assistants
Valid MCP server (2 strong, 3 medium validity signals). 2 known CVEs in dependencies (0 critical, 2 high severity) Package registry verified. Imported from the Official MCP Registry.
4 files analyzed · 3 issues found
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This plugin requests these system permissions. Most are normal for its category.
Set these up before or after installing:
Environment variable: JITBIT_URL
Environment variable: JITBIT_TOKEN
Add this to your MCP configuration file:
{
"mcpServers": {
"io-github-jitbit-jitbit-helpdesk": {
"env": {
"JITBIT_URL": "your-jitbit-url-here",
"JITBIT_TOKEN": "your-jitbit-token-here"
},
"args": [
"-y",
"jitbit-helpdesk-mcp"
],
"command": "npx"
}
}
}From the project's GitHub README.
An MCP (Model Context Protocol) server that lets AI assistants search and read support tickets from Jitbit Helpdesk. Works with both SaaS and on-premise installations.
Two options:
npx. Use this if your on-premise Jitbit is older than 11.21.claude mcp add --transport http jitbit-helpdesk https://yourcompany.jitbit.com/api/mcp \
--header "Authorization: Bearer your-api-token"
{
"mcpServers": {
"jitbit-helpdesk": {
"type": "http",
"url": "https://yourcompany.jitbit.com/api/mcp",
"headers": {
"Authorization": "Bearer your-api-token"
}
}
}
}
claude mcp add jitbit-helpdesk \
-e JITBIT_URL=https://yourcompany.jitbit.com \
-e JITBIT_TOKEN=your-api-token \
-- npx -y jitbit-helpdesk-mcp
Add to your config file:
~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\Claude\claude_desktop_config.json (Windows){
"mcpServers": {
"jitbit-helpdesk": {
"command": "npx",
"args": ["-y", "jitbit-helpdesk-mcp"],
"env": {
"JITBIT_URL": "https://yourcompany.jitbit.com",
"JITBIT_TOKEN": "your-api-token"
}
}
}
}
| Variable | Required | Description |
|---|---|---|
JITBIT_URL | Yes | Base URL of your Jitbit instance (SaaS: https://yourcompany.jitbit.com, on-prem: your server URL) |
JITBIT_TOKEN | Yes | API token — see below |
JITBIT_TOKEN valuejitbit_search_ticketsSearch tickets by keyword or phrase.
Parameters:
query (string, required) — search querylimit (number, default 25) — max results (1–100)offset (number, default 0) — pagination offsetjitbit_list_ticketsList and filter tickets.
Parameters:
mode (string, optional) — "all", "unanswered", or "updated"status (string, optional) — filter by ticket statuslimit (number, default 25) — max results (1–100)offset (number, default 0) — pagination offsetjitbit_get_ticketGet a single ticket with its full conversation thread.
Parameters:
ticketId (number, required) — the ticket IDnpm install
npm run build
MIT
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